Complaints and Dispute Resolution
At Perfume Gallery, we are committed to delivering an exceptional experience to our customers. If you encounter any issues or have inquiries regarding our products or services, please reach out to us through the following channels:
- Email: [email protected]
- WhatsApp: 0533803115
When contacting us, kindly provide details such as your order number and a description of the issue. We will address your requests promptly and work to resolve any disputes in a fair and satisfactory manner.
Return and Exchange Policy
In compliance with the E-Commerce Law, customers have the right to return or exchange a product within 7 days of receiving it, provided that the product is unused and in its original condition. The customer is responsible for shipping costs unless otherwise agreed.
To request a return or exchange, please contact us via email at [email protected] or through WhatsApp at 0533803115, providing your order number and request details.
Customer Data Protection
We are committed to safeguarding your personal data. If you have an account with Perfume Gallery to facilitate future purchases, you can request to close your account at any time by contacting us via email at [email protected] or through WhatsApp at 0533803115. Your request will be processed immediately, and your data will be deleted unless legal retention is required.
Invoices and Delivery
Upon completing your purchase, you will receive an electronic invoice containing all order details, including the expected delivery date. We are dedicated to delivering products within the specified timelines to ensure customer satisfaction.